We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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Identified - We have identified the problem and working to resolve. May 20, 2026 - 17:21 UTC
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The site is currently back online, though some components may still experience intermittent degradation or elevated latency. AWS continues to work on restoring the affected infrastructure and services within the Middle East region. While our primary services are recovering, we are keeping the incident open as we monitor system stability and wait for final confirmation of full resolution from AWS.
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Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions. We will keep you informed with timely updates as progress is made. Thank you for your patience.
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Intermittent Issue Affecting MMS Inbound and Outbound Service with Zoom Phone and Zoom Contact Center in United States and Canada Regions.
Zoom
Microsoft 365 Copilot Chat
Microsoft Copilot (Microsoft 365)
Adobe Creative Cloud
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