Title: Users may be unable to generate content through the Microsoft 365 Copilot Create web app User impact: Users may be unable to generate content through the Microsoft 365 Copilot Create web app. More info: Content such as images, charts and graphs, tables, stories, summaries, and poems may not generate correctly or at all within the Copilot Create web app (https://m365.cloud.microsoft/create). Users also may not see new Create experiences or see outdated experiences. While we’re focused on remediation, users with access to the Copilot desktop app may use the Create feature there to bypass the impact. Current status: Our fix deployment has reached the majority of affected environments, and some users may now see relief from impact. We're continuing the rollout across the remaining affected environments while monitoring progress to confirm successful completion and remediation. Scope of impact: Users attempting to generate content through the Copilot Create web app may be affected by this event. Start time: Thursday, June 25, 2026, at 12:00 PM UTC Root cause: A recent change intended to improve the Copilot Create UI and overall performance introduced an issue where Create data isn’t being received by the web app, which is resulting in impact. Next update by: Monday, July 6, 2026, at 7:00 PM UTC
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We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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Update - We are continuing to monitor for any further issues. Jul 04, 2026 - 08:12 UTC
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The site is currently back online, though some components may still experience intermittent degradation or elevated latency. AWS continues to work on restoring the affected infrastructure and services within the Middle East region. While our primary services are recovering, we are keeping the incident open as we monitor system stability and wait for final confirmation of full resolution from AWS.
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Monitors
Users may be unable to generate content through the Microsoft 365 Copilot Create web app
Microsoft Copilot (Microsoft 365)
Amazon Web Services
Athennian
Microsoft 365 Copilot Chat
Adobe Creative Cloud